For paediatric emergencies, contact: Astrid Lindgren Children's Hospital; Sachsska Children’s Hospital Södersjukhuset; or Children’s A&E Karolinska Hospital, Huddinge
English
Before my visit to the Emergency Department
For gynaecological emergencies, we refer you to Karolinska Hospital Huddinge, Danderyd Hospital or Södersjukhuset.
For acute eye problems, contact St Eriks Eye Hospital.
For acute ear, nose and throat problems contact Karolinska University Hospital's Huddinge emergency department (referral required).
At the emergency department, doctors, nurses and assistant nurses work together in teams.
When you arrive at the emergency department, an initial assessment is made to determine how urgent the situation is. This involves telling the staff about your symptoms and medical history, checking vital signs such as blood pressure, pulse and oxygen levels, and taking blood samples if necessary. You will then be given a priority with a colour and number. Depending on the assessment, you may have to wait or see a doctor quickly in case of an emergency.
1 - Red: Acute life-threatening condition, requires immediate attention.
2 - Orange: Very urgent condition, must be treated quickly.
3 - Yellow: Urgent but not life threatening.
4 - Green: Less urgent, condition that can wait.
5 - Blue: Least urgent, often cases that can be managed in primary care or with self-care.
When it is your turn to see a doctor, you will be given a more detailed examination, which will include detailed questions, a physical examination, review of test results, etc. Based on your needs, decisions will be made about any further treatment, investigation and follow-up. It will then be decided whether you can return home, be followed up through primary care or need to be admitted to hospital.
Frequently asked questions at the emergency department .
If you don't have your own phone or no mobile phone coverage, you can borrow a phone from us to make calls. There are also mobile phone chargers for hire in the waiting room. The staff at the Emergency Department are not responsible for these, but you can contact the company whose name is on the charger in the waiting room.
Toilets are located in several places in the emergency department, look for the signs on the ceiling, on the floor or on each door.
If you are visiting the emergency room because of abdominal pain or fever, we will ask you to provide a urine sample. Please contact the staff before you go to the toilet and they will give you a urine cup with your name on it. Leave the sample in the slot in the wall of the toilet, or on the floor if there is no slot, and staff will collect it for analysis.
Firstly, you need to check if you are allowed to eat and do not need to fast for medical reasons. Ask the staff!
If you come to the Emergency Department because of abdominal pain, we generally ask you not to eat or drink to avoid making your condition worse or delaying any surgery because you have not fasted.
There are vending machines in the waiting rooms where you can buy something to eat and drink. It is also possible to get a coffee and sandwich if you are waiting for a long time.
The cafeteria Café Florence is located at the main entrance.
Opening hours: Monday-Friday 8.00-18.00 and Saturday-Sunday 11.00-16.00
The hospital has an open wireless guest network where visitors and patients can connect and surf the internet. Connecting to the network is free of charge and no login details are required.
To connect to the wireless guest network, CSTG-PUB, you connect in the usual way via your phone/tablet/computer. A new browser window will open with our terms and conditions and a 'Connect' button. Press the button to accept the terms and conditions and you can start browsing.
Apotek Hjärtat is located at the main entrance. Opening hours Monday-Friday 8.00-18.00, Saturday 11.00-15.00. Telephone: 0771-405 405.
Apotek Scheele on Klarabergsgatan 64 is open 24h a day.
Apotek Hjärtat at Ica Maxi Lindhagensgatan 118. Opening hours 8.00-22.00 every day.
No, it is not possible to make an appointment. The sickest patients are seen the fastest.
If you decide to go home, you do so at your own risk. We ask that you inform us so that we do not go around looking for you.
One family member can accompany you to the Emergency Department. In special cases, more people can accompany you after an individual assessment.
The waiting room may seem quiet, but patients arriving by ambulance or stretcher go straight to A&E. From the waiting room, you cannot see the patients who are already in the Emergency Department in examination rooms or monitoring bays. Some of these patients may be seriously ill and require a lot of resources in terms of staff and time.
A referral means that the health centre or the local emergency clinic thinks you need to be assessed here in the Emergency Department. Like everyone else, you will be prioritised according to your symptoms and vital signs.
All patients, whether they arrive on foot or by ambulance, are treated according to the medical prioritisation/assessment made on arrival at the Emergency Department. Therefore, the fact that you arrived by ambulance does not automatically mean that you will be seen faster than someone who took a taxi.
The first thing we do when you arrive at the Emergency Department is to triage/assess of your condition and how urgently you need help compared to other patients. This prioritisation may change as new patients arrive at the emergency department. We have not forgotten you!
The X-ray department helps patients from all over the hospital and, like us in the Emergency Department, has to prioritise those with the greatest medical need. We in the Emergency Department do not have access to the waiting list for X-rays, which means that we cannot give you a specific time for when it will be your turn.
The most seriously ill are always seen first, so those who are less seriously ill may have to wait. You will be seen by a doctor based on the priority of your symptoms and vital signs.
Sometimes there are many patients arriving at the same time, both on foot and by ambulance. We also receive blue light ambulances where the patient has an acute life-threatening condition that needs immediate attention. This means that you may have to wait a long time and it is not possible to predict how long that wait will be.
For some conditions, we cannot provide pain relief until you have seen a doctor. If you have pain that you feel you cannot manage, please tell a member of staff.
If you are in one of our waiting rooms, talk to staff at reception or at the desk in charge. If you have an emergency button, it's best to use it and staff will come to you. Please don’t wander around looking for staff, for your privacy and everyone's safety you should stay in your seat as much as possible.
The different numbers represent the vital parameters we want to measure, such as blood pressure, pulse, oxygenation and heart rate. This allows us to monitor any changes in your well-being. Staff can also see the screens in the reception area, so we can keep an eye on you even if it doesn’t feel like it.
Ring the alarm button and a member of staff will come to help you. If we consider your condition to be stable, we can temporarily disconnect the cables. If so, do the same when you come back and we will help you reconnect everything properly.
If you need to stay in hospital, we can help you with clean clothes, a toothbrush, comb, etc.
Assisted transportation must be medically justified and your treating healthcare provider will decide whether you are eligible or not. If you are approved of assisted transportation, the staff will help you load a trip onto a blue travel card, if you already have a card, give it to the staff. If you have already been granted Färdtjänst, you are entitled to assisted transportation.
We understand that it can be frustrating to have to wait a long time. However, we do not accept any form of anger, threats or violence. This is our job and we expect to be treated with respect. If this is not the case, we may call for security guards to escort you out of the Emergency Department. Threats and violence will be reported to the police.
If you have any comments, suggestions or complaints about the care you have received from us, you can contact our Patient Counsellors. https://capiostgoran.se/mottagningar-och-avdelningar/patientvagledare/
You can access your medical records and test results on 1177. To request copies of your medical records, contact the Medical Archive Service on 08- 5870 1268.
Most people can stay at home for 7 days without having to submit a sick note to their employer. If, during your visit to the Emergency Department, you think you will need to stay home from work for more than 7 days, talk to your doctor. If you have any questions about sick-leave after you have been to the emergency room, contact your health centre.
Yes, you can, ask the staff in charge for one. It will show the date and time of your visit, but not the reason for your visit.
